Apartment Baska General Terms and Conditions

1. Registration and Rental Agreement

1.1. A reservation request can be made by email, verbally or by phone.
1.2. The reservation becomes binding for us once we have sent you a booking confirmation. Upon receipt of the confirmation, the booking also becomes legally binding for you.
1.3. The tenant is obliged to check the booking confirmation immediately upon receipt for accuracy and to notify the landlord of any discrepancies without delay.
1.4. As the booking party, you expressly declare that you are responsible for the contractual obligations of all accompanying persons.
1.5. The rental property may only be occupied by the number of persons stated in the booking confirmation.
1.6. Pets are not allowed.

2. Payment

2.1. With the booking confirmation, you will receive information on when the 30% deposit and the remaining balance are due.
2.2. If no payment is received in our account by the specified dates, this will be considered a cancellation. In this case, we are entitled to charge the applicable cancellation fee (see section 3).

3. Cancellation, Rebooking, Replacement Guest

3.1. You may withdraw from the rental agreement at any time – preferably in writing. The withdrawal becomes effective on the day it is received by us.

3.2. Cancellation fees:
Up to 60 days before arrival: free of charge
59–30 days before arrival: 30% of the total price
29–14 days before arrival: 50% of the total price
13–7 days before arrival: 80% of the total price
6–0 days before arrival: 100% of the total price

3.3. We recommend taking out travel cancellation insurance with your insurance provider immediately after receiving the booking confirmation.

4. Termination by the Landlord

4.1. We may terminate the rental agreement without notice if the tenant or any accompanying person behaves in a disruptive or destructive manner despite a warning, making it unreasonable for other residents to remain in the property. In this case, we retain the right to the full rental payment.

4.2. We may also terminate the rental agreement if performance is significantly impaired, hindered or endangered due to force majeure (e.g. natural disasters, fire, or unforeseen issues affecting the apartment property that cannot be resolved immediately). In such cases, we will refund any payments made without delay, but reserve the right to retain reasonable compensation for services already rendered.

5. Warranty / Defects

5.1. If we fail to provide the agreed services or do not provide them in accordance with the contract, you may request remedy within a reasonable period.
5.2. If remedy is not possible, a mutually agreed reduction of the rental price may be arranged.
5.3. Please report any complaints, technical issues or damage to the installation systems immediately.
5.4. If your stay is significantly impaired due to a defect and we fail to remedy this within a reasonable period, you may terminate the contract in writing. You are then obliged to pay for the services already used, provided they were of interest to you.

6. Liability

6.1. Our contractual liability for damages, excluding personal injury, is limited to three times the rental price, unless the damage was caused intentionally or through gross negligence.
6.2. The booking party is liable for the proper use and care of the apartment and for any material damage.
6.3. In case of loss of a key, all related locking cylinders must be replaced at the tenant’s expense.
6.4. The landlord is not liable for theft or loss of personal belongings.

7. Handover and Use of the Apartment

7.1. The apartment is available on the day of arrival between 3:00 PM and 7:00 PM. Arrival outside these hours is only possible by prior arrangement. On departure day, the apartment must be vacated by 10:00 AM. Keys are handed over on site and must be returned there upon departure.

7.2. The apartment must be left in a tidy condition. Final cleaning is carried out by us. If excessive cleaning is required, we reserve the right to charge an additional fee of €25.00 per hour.

7.3. Smoking inside the apartment is strictly prohibited. If smoking is detected, we reserve the right to charge an additional cleaning fee of €25.00 per hour. This includes extensive airing as well as additional cleaning of furniture and decorative textiles. If a subsequent rental is prevented due to smoke odor, compensation may be claimed.

7.4. Any damage to the apartment or its furnishings must be reported immediately. If the damage is caused by the tenant, the tenant is liable for compensation.

7.5. The apartment is prepared for the booked number of guests (bed linen and towels). Towels are intended for use within the apartment only. If used for other purposes (e.g. excursions or beach visits), we reserve the right to claim compensation.

7.6. All furnishings in the apartment belong to the landlord. They may be used during the rental period. In case of loss or theft, the tenant must pay the original price plus 10% administrative fee.

8. Pool and Pool Area

Use of the pool and pool area is entirely at your own risk and is exclusively reserved for guests of Apartment-Baska. The pool has a uniform depth of approx. 1.4 meters and is not supervised.

Children, minors, non-swimmers and persons with physical or mental impairments may only enter the pool area when accompanied and supervised at all times.

The posted pool rules must be strictly followed. The landlord assumes no liability for accidents in outdoor, pool or terrace areas, nor for loss or theft.

Access to the pool area is only possible via key, code or NFC tag. Gates must be closed after entering or leaving.

Opening hours: daily from 8:00 AM to 8:00 PM.

9. Long-Term Stays

9.1. For longer stays, a fixed package price may be agreed instead of a daily rate.
9.2. A security deposit of €500 may be required upon arrival. This will be refunded after settlement upon departure. Claims for damages discovered later remain unaffected.
9.3. For stays longer than 4 weeks, rent must be paid 21 days in advance for each subsequent 4-week period. If payment is not received, section 2.2 applies.

10. Jurisdiction

The place of jurisdiction for all disputes arising from the rental agreement is Salzburg, Austria.

11. Final Clause

If any provision of these terms is or becomes invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely reflects its economic intent.

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If you have any questions or concerns regarding these terms, please feel free to contact us at any time.